Refund policy

14-day guarantee

If a course is not what you expected, request a full refund within 14 days of purchase provided you have completed less than 25% of its slides and have not started the final examination. Email support@planetiso.com with your order reference.

After 14 days or substantial use

Refunds are not available once more than 25% of a course has been completed, once the final examination has been started, or more than 14 days after purchase. We may make exceptions for technical problems that prevented access and could not be resolved.

Duplicate purchases

If you accidentally buy a course you already own, we refund the duplicate in full.

How refunds are paid

Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days. When a refund is issued, access to the refunded course is removed. Any certificate already issued for that course is revoked.

Group and invoice purchases

Terms agreed in writing for group purchases take precedence over this policy.