AS9100DAwarenessFoundation

Human Factors in Aerospace Quality

Why capable people make errors and how to design work so errors are caught

Duration: 1.5 hours
Modules: 4
Final exam: 70% to pass
Certificate: No expiry

$59

Lifetime access to the course and your certificate
Verifiable Certificate of Completion. Certificate does not expire.
3 exam attempts
Progress saved to your account on every slide

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Each seat is a single-use code. Send one to each learner; they sign in with their own account and earn their own certificate. Track progress on your Team page.

About this course

Most nonconformities that reach a customer were made by a trained, capable person who was trying to do the job well. AS9100D clause 10.2.1 requires organizations to consider human factors when they investigate why, and clause 7.1.4 makes the physical, psychological and social work environment something the organization must manage. This course teaches what that means on a shop floor, in an inspection booth and in a corrective action meeting.

You learn the difference between errors and violations, between slips, lapses and mistakes, and between the active failure at the bench and the latent conditions that waited for it. You take the Dirty Dozen one condition at a time, with a countermeasure for each that you can use the same day. You learn how task cards, checklists, independent and duplicate inspection, handover, interruption management and workspace design make work tolerant of error, and how to choose a corrective action from the top of the hierarchy of controls rather than the bottom. The final module shows how to investigate by asking why it made sense at the time, how just culture and blame-free reporting work, and how a human factors cause statement reads.

The course draws on the Dirty Dozen, the SHELL and PEAR models and Reason's Swiss cheese model, with FAA Advisory Circular 120-72 and EASA Part 145 human factors training as context. It is written for technicians, inspectors, supervisors, engineers, procedures writers and quality staff in aerospace, defense and medical device manufacturing, and for anyone who writes or reviews corrective actions.

The course closes with a 10-question examination drawn from a bank of 20. On passing you receive a PlanetISO Certificate of Completion with lifetime access to the course content. The certificate does not expire.

What you will be able to do

Distinguish errors from violations and classify errors as slips, lapses or mistakes with the countermeasure that fits each.
Explain active failures, latent conditions and the Swiss cheese model, and apply the SHELL and PEAR models to a task.
Recognise each of the Dirty Dozen conditions in a working day and apply a practical countermeasure for it.
Conduct a shift handover, manage an interruption and make an assertive challenge using a structured form of words.
Design task cards, checklists, inspection points and workspaces that make errors less likely and more visible.
Explain what AS9100D clauses 7.1.4 and 10.2.1 require and write a cause statement that considers human factors.
Apply just culture and the substitution test to decide how an organization should respond to an error.

Course outline

1
Why human factors matter
Error versus violation, slips, lapses and mistakes, active failures and latent conditions, the Swiss cheese model, the Dirty Dozen, and the SHELL and PEAR models.
About 25 minutes, then a module quiz
2
Conditions that cause error, and a countermeasure for each
The Dirty Dozen taken one at a time: fatigue, pressure, distraction, communication and handover, complacency, norms, resources, knowledge, teamwork, assertiveness, awareness and stress, each with something you can do about it.
About 25 minutes, then a module quiz
3
Designing error-tolerant work
Procedures and task cards, checklists, independent and duplicate inspection, handover, managing interruptions, lighting and workspace, tool and parts control, and the hierarchy of error controls.
About 25 minutes, then a module quiz
4
Human factors in investigation
Asking why it made sense at the time, just culture and blame-free reporting, how human factors appear in corrective action under clause 10.2.1, the regulatory context, and scenarios.
About 25 minutes, then a module quiz
Final examination and certificate
10 questions drawn from the course bank. Score 70% or higher to receive your Certificate of Completion.

Who it is for

Technicians, assemblers, machinists and inspectors in aerospace, defense and medical device manufacturing
Supervisors, team leads and shift managers
Quality engineers and anyone who investigates nonconformities or writes corrective actions
Manufacturing and process engineers and procedures writers who design tasks and documents
Managers responsible for work environment, staffing and shift patterns

Prerequisites

None.

Questions

Does this course satisfy EASA Part 145 or FAA human factors training requirements?

No. It is awareness training written for manufacturing and supplier organizations under AS9100D. Approved maintenance organizations must follow their regulator's requirements and their own approved training program. The course uses the same models and vocabulary, so it is a useful foundation.

Is this course about blame-free culture, or about accountability?

Both. Just culture draws a fair, published line between unintended error, at-risk behaviour and recklessness, and responds to each differently. People remain accountable for reckless behaviour; they are not blamed for errors that the situation would have produced in anyone.

Will this help me write better corrective actions?

Yes. Module 4 shows how to write a cause statement that names the error type, the conditions and the failed defence, and how to choose actions from the top of the hierarchy of controls, which is what AS9100D clause 10.2.1 expects.

What certificate do I receive?

You receive a PlanetISO Certificate of Completion showing the course title, your name and your exam result. It does not expire. It is evidence of training for your competence record; it is not an accreditation and does not qualify you as a human factors specialist or investigator.

How long do I have access?

Lifetime access to the course and your certificate. You can revisit any module and download your certificate at any time.

What happens if I fail the exam?

You have 3 attempts. Each attempt draws a different 10-question set from the bank of 20, and the module quizzes can be retaken without limit to prepare.

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About this course

What you will be able to do

Course outline

Why human factors matter

Conditions that cause error, and a countermeasure for each

Designing error-tolerant work

Human factors in investigation

Final examination and certificate

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